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eCommerce Townhall with Jon Tucker
Take your store to the next level with the actionable ideas you’ll get from each episode. Be sure to subscribe to get updates when we publish new interviews.
NEW EPISODE EVERY FRIDAY
About Ecommerce Townhall
Hosted by Jon tucker
Jon Tucker is the CEO and founder of HelpFlow. HelpFlow is a 24/7 done for you live chat team helping 100+ eCommerce stores drive more sales. Over 5 years with HelpFlow and 10 years before that running marketing for fortune 500 ecommerce brands, Jon has seen the inner workings of how to drive massive conversion rate increases in ecommerce.
Welcome to eCommerce Townhall
Where 6 and 7 figure eCommerce store leaders learn how to scale and streamline to get to the next level. You’ll learn strategies from the industry experts behind successful stores. We’ll dig into how they do conversion and revenue optimization, paid traffic strategies, email and lifecycle management, customer service, and much more.
Take your store to the next level with the actionable ideas you’ll get from each episode. And be sure to subscribe to get updates when we publish new interviews.
eCommerce Townhall Ep11: Growing Your Business through an Exceptional Customer Service with Michael of Gorgias
Season 2, Episode 11 | 30 mins
Your customer service team is your company’s first line of defense. In order to have a lasting, successful business, it is paramount that your customers are treated with the utmost care and respect. When you provide quality customer service, you create a positive environment for your employees, who then, in turn, take their positive attitude to interactions with customers. Furthermore, happy employees make for happy customers! Join this conversation with Michael Potters as we dig deeper into that. We will discuss how to make a customer experience awesome while also leveraging it to be a big revenue driver in your business.
Michael is the Enterprise Partner Manager at Gorgias, a multichannel helpdesk for e-commerce brands. Gorgias empowers over 7,000 businesses with better customer service on platforms like Shopify and Magento. Before Gorgias, Michael was the Co-founder and CEO of Parachute Coffee, a coffee subscription service that LeJeune Brands acquired in 2020. Outside of work, Michael volunteers at King’s University College as an Alumni Association Board Member, leading the outreach and coordination for the Toronto Alumni Chapter.
So stay tuned, dig in and make sure to implement what you’ve learned. Visit www.ecommercetownhall.com for show notes.
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